Privacy Policy

Effective Date: July 26, 2026

NexGen Aesthetics & Wellness ("NexGen," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, protect, and disclose information when you visit our website, submit a form, request a consultation, schedule an appointment, communicate with us, or use our services.

By using our website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide, including:

• Full name
• Email address
• Telephone or mobile number
• Mailing address
• Service interests
• Consultation requests
• Appointment and scheduling information
• Communication preferences
• Information included in enquiries or messages
• Payment and transaction information
• Other information you choose to provide

We may also automatically collect technical information when you visit our website, including:

• Internet Protocol address
• Browser and device type
• Operating system
• Referring website
• Pages viewed
• Date and time of access
• Cookies and similar technologies
• Website usage and analytics information

Please do not submit sensitive medical information through a general website form unless the form specifically requests that information and is intended for that purpose.

2. How We Use Your Information

We may use collected information to:

• Respond to questions and service enquiries
• Process consultation requests
• Schedule, confirm, and manage appointments
• Send appointment confirmations and reminders
• Provide scheduling and rescheduling updates
• Provide customer support
• Communicate information about requested services
• Deliver requested offers or consultation information
• Process payments and transactions
• Maintain business and communication records
• Improve our website, services, and customer experience
• Detect fraud, misuse, and security threats
• Comply with legal and regulatory requirements
• Send promotional communications when appropriate consent has been provided

We use mobile numbers and SMS consent information only for the messaging purposes disclosed when consent is collected.

3. SMS and Mobile Messaging

When you voluntarily select an applicable SMS consent checkbox, NexGen Aesthetics & Wellness may send text messages according to the consent category you selected.

Messages may include:

• Responses to consultation requests
• Appointment confirmations
• Appointment reminders
• Scheduling and rescheduling updates
• Responses to service enquiries
• Customer-care communications
• Service announcements
• Promotional offers, specials, or discounts

Message frequency varies. Message and data rates may apply.

SMS consent is voluntary and is not a condition of purchasing any product or service, requesting a consultation, or submitting a website form.

4. Mobile Information and SMS Consent

We may provide limited mobile information to service providers that assist us with functions such as:

• SMS delivery
• Customer relationship management
• Appointment scheduling
• Customer support
• Website hosting
• Technology and communications support

These providers may use the information only to perform services on behalf of NexGen Aesthetics & Wellness. They may not use the information for their own marketing or promotional purposes.

Mobile telephone numbers and SMS consent records are excluded from all other third-party data-sharing activities.

We do not purchase, rent, or use third-party mobile-number lists for SMS marketing.

5. SMS Opt-Out and Assistance

You may stop receiving text messages at any time by replying STOP.

After you reply STOP, you may receive one final confirmation message stating that you have been unsubscribed. You will no longer receive messages from that messaging program unless you provide consent again.

For assistance, reply HELP.

You may also contact us at:

• Email: [email protected]
• Phone: (708) 904-0729

Opting out of SMS marketing does not prevent us from responding to a new enquiry that you initiate.

6. Email Communications

We may use your email address to:

• Respond to enquiries
• Provide consultation information
• Send appointment-related communications
• Provide administrative or service updates
• Send promotional emails when legally permitted

You may unsubscribe from promotional emails by using the unsubscribe option included in the email. We may continue sending necessary appointment, transaction, or service-related messages.

7. How We Disclose Information

We may disclose limited personal information to service providers that assist with legitimate business operations, including:

• Website hosting
• Appointment scheduling
• Customer relationship management
• Email and SMS delivery
• Payment processing
• Analytics
• Information technology
• Security and fraud prevention
• Legal and professional services

These providers may process information only as necessary to provide services to NexGen Aesthetics & Wellness.

We may also disclose information when reasonably necessary:

• To comply with applicable law or legal process
• To respond to lawful governmental requests
• To protect our rights, safety, customers, personnel, or property
• To investigate fraud, misuse, or security threats
• In connection with a merger, acquisition, restructuring, or transfer of business assets, subject to applicable privacy obligations

8. Cookies and Analytics

Our website may use cookies, pixels, analytics tools, and similar technologies to:

• Operate website features
• Understand how visitors use the website
• Measure website performance
• Remember visitor preferences
• Evaluate advertising effectiveness
• Detect technical or security issues

You may adjust your browser settings to block or delete cookies. Some website features may not operate correctly if cookies are disabled.

9. Advertising

We may use third-party advertising platforms to promote our services and measure campaign performance.

These platforms may collect website activity through cookies, pixels, or similar technologies according to their own privacy policies.

NexGen Aesthetics & Wellness does not provide SMS opt-in information or messaging consent to advertising platforms for their independent marketing use.

Clicking an advertisement or submitting general contact information does not automatically create SMS consent. SMS consent is collected only through the applicable voluntary consent option displayed on the form.

10. Data Retention

We retain information for as long as reasonably necessary to:

• Provide requested services
• Maintain consultation and appointment records
• Process transactions
• Document communication consent and opt-out requests
• Meet legal, tax, accounting, and regulatory obligations
• Resolve disputes
• Protect our legal rights

Retention periods may vary depending on the type of information and why it was collected.

11. Data Security

We use reasonable administrative, technical, and organisational safeguards designed to protect personal information against unauthorised access, misuse, alteration, loss, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

12. Health and Medical Information

Certain information collected during medical, aesthetic, or wellness services may be subject to additional privacy notices or clinical privacy practices.

This website Privacy Policy does not replace any Notice of Privacy Practices that may apply to protected health information collected during clinical care.

The website and its general contact forms should not be used for medical emergencies. In an emergency, call 911 or seek immediate medical assistance.

13. Children's Privacy

Our general website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through general website forms.

When we learn that personal information has been collected from a child in a manner inconsistent with applicable law, we will take reasonable steps to remove it.

14. Privacy Choices and Requests

Depending on applicable law, you may have the right to request:

• Access to certain personal information
• Correction of inaccurate information
• Deletion of certain information
• Withdrawal of consent
• Removal from promotional communications
• Information about certain disclosures

We may need to verify your identity before completing a request. Legal exceptions may apply.

Privacy requests may be submitted to: [email protected]

15. Third-Party Websites

Our website may link to websites or services operated by third parties.

NexGen Aesthetics & Wellness is not responsible for the privacy, content, or security practices of third-party websites. Review their privacy policies before providing information.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal obligations.

The updated policy will be posted on this page with a revised effective date.

17. Contact Information

• NexGen Aesthetics & Wellness
• 732 Ogden Ave, Downers Grove, IL 60515
• Email: [email protected]
• Phone: (708) 904-0729

For SMS assistance, reply HELP. To stop receiving SMS messages, reply STOP.

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Terms and Conditions

Effective Date: July 26, 2026

These Terms and Conditions govern your use of the NexGen Aesthetics & Wellness website, forms, communications, and related services.

By using our website, you agree to these Terms and Conditions. Agreeing to these Terms does not automatically provide consent to receive SMS messages. SMS consent must be provided separately through the applicable voluntary consent option.

1. Business Information

The website and services are operated by:

• NexGen Aesthetics & Wellness
• 732 Ogden Ave, Downers Grove, IL 60515
• Email: [email protected]
• Phone: (708) 904-0729

References to "NexGen," "we," "our," or "us" mean NexGen Aesthetics & Wellness.

2. Website Information

The information available through our website is provided for general informational purposes.

Website content is not intended to replace individual medical advice, diagnosis, or treatment from a qualified healthcare professional.

Submitting a website form does not:

• Create a healthcare provider-patient relationship
• Guarantee an appointment
• Guarantee eligibility for a treatment
• Guarantee a particular result

Treatment suitability, recommendations, risks, benefits, and potential results vary by individual and must be discussed with an appropriate provider.

3. Consultation and Appointment Requests

Submitting a consultation or appointment form constitutes a request only.

An appointment is not confirmed until NexGen Aesthetics & Wellness provides confirmation.

You are responsible for providing accurate and current contact information. Appointment availability, service pricing, promotions, and treatment eligibility may change.

4. SMS Messaging Terms

Program name

NexGen Aesthetics & Wellness SMS Program

Program description

When you voluntarily select an applicable SMS consent option, NexGen Aesthetics & Wellness may send recurring text messages according to the communication category you selected.

Marketing and promotional messages may include:

• Special offers
• Discounts
• Promotions
• Service announcements
• Aesthetic and wellness service updates

Non-marketing messages may include:

• Responses to consultation requests
• Appointment confirmations
• Appointment reminders
• Scheduling updates
• Rescheduling notifications
• Responses to service enquiries
• Customer-care communications

Consent to receive marketing messages is separate from consent to receive non-marketing messages.

SMS consent is optional and is not a condition of purchasing a product, receiving a service, submitting a form, or requesting a consultation.

Message frequency

Message frequency varies depending on your requests, appointments, interactions, and selected communication preferences.

Message and data charges

Message and data rates may apply to messages sent by NexGen Aesthetics & Wellness and to messages you send to us.

Contact your wireless carrier for information about your mobile plan.

Opting out

You may cancel SMS messages at any time by replying STOP.

After you reply STOP, we will send a confirmation message stating that you have been unsubscribed. You will no longer receive messages from that messaging program unless you opt in again.

Rejoining the SMS program

To receive messages again after opting out, complete a new NexGen Aesthetics & Wellness opt-in form and voluntarily provide consent again.

Help and support

For assistance, reply HELP.

You may also contact:

• Email: [email protected]
• Phone: (708) 904-0729

Carrier responsibility

Wireless carriers are not responsible for delayed or undelivered messages.

Privacy

Personal information collected through the SMS program is handled according to the NexGen Aesthetics & Wellness Privacy Policy: https://nexgenaestheticsandwellness.com/legal

5. Communications Consent

General acceptance of these Terms and Conditions does not constitute SMS marketing consent.

SMS consent must be provided separately through the applicable voluntary and unchecked SMS consent control.

Customers must be able to submit a consultation or contact form without being required to agree to receive marketing text messages.

NexGen Aesthetics & Wellness will send messages only according to the consent category selected by the customer.

6. Payments and Purchases

When payment is required, you agree to provide accurate billing and payment information.

Additional policies concerning appointments, deposits, cancellations, refunds, treatment packages, memberships, or specific services may be presented during booking or purchase. Those policies become applicable when accepted.

7. Appointment Changes and Cancellations

Appointment cancellation, rescheduling, deposit, or no-show requirements may be provided during the booking process.

You are responsible for reviewing any service-specific cancellation policy before confirming an appointment.

8. Acceptable Website Use

You may not:

• Use the website for unlawful purposes
• Submit knowingly false or fraudulent information
• Attempt to gain unauthorised access to website systems
• Interfere with website security or operation
• Introduce malicious software or code
• Copy or misuse protected content
• Use website information to harass or harm another person

9. Intellectual Property

Website text, trademarks, logos, graphics, photographs, designs, and other original content are owned by or licensed to NexGen Aesthetics & Wellness and may be protected by intellectual-property laws.

You may not copy, reproduce, distribute, modify, or commercially exploit protected content without written permission.

10. Third-Party Services

Our website may contain links or integrations operated by third parties, including appointment, payment, communication, analytics, or social-media services.

We are not responsible for the availability, privacy practices, security, or content of independently operated third-party services.

11. Results and Service Disclaimer

Individual experiences and results vary.

NexGen Aesthetics & Wellness does not guarantee specific aesthetic, wellness, medical, financial, or personal outcomes from information presented on the website or from any particular service.

Eligibility for medical or wellness services must be determined by an appropriate provider.

12. Website Availability

We attempt to keep the website available and accurate but do not guarantee that it will always operate without interruption, error, or delay.

We may change, suspend, or discontinue website features at any time.

13. Limitation of Liability

To the extent permitted by applicable law, NexGen Aesthetics & Wellness will not be liable for indirect, incidental, special, or consequential losses arising solely from the use of, or inability to use, the public website.

Nothing in these Terms limits any right or responsibility that cannot legally be excluded or limited.

14. Changes to These Terms

We may update these Terms and Conditions periodically.

The revised Terms will be published on this page with an updated effective date. Changes to general website Terms do not replace the requirement for separate SMS consent.

15. Contact Information

Questions about these Terms and Conditions may be directed to:

• NexGen Aesthetics & Wellness
• 732 Ogden Ave, Downers Grove, IL 60515
• Email: [email protected]
• Phone: (708) 904-0729